Our Access Policy

The Bord Gáis Energy Theatre aims to recognize and acknowledge people’s differences and support them with their individual needs. We support equal access and oppose all forms of unlawful or unfair discrimination.

There is wheelchair access to all floors in the theatre.

Phone – 01 677 7770 (9.00am-6pm Monday – Friday)

Email –
In Person – Visit the Box office at Bord Gáis Energy Theatre (11am – 6pm Monday – Friday)

*Please note that opening hours may vary on occasion (e.g. Show On Sale Date)

*To avail of our Personal Loop systems please ask a member of staff or request one form Box Office on the night. Instructions on how to use the Personal Loop system can be downloaded below.

Click here to download Personal Loop System Instructions

Bord Gáis Energy Theatre Facilities

A range of accessible wheelchair seating options.

The theatre is located in the docklands area of the city and is easily reached using public transport which is wheelchair accessible. Parking is located directly below the theatre, and wheelchair spaces can be reserved at Also see for a list of on street accessible parking bays. There is level entry to the theatre. There is full wheelchair access by lift to all levels in the theatre. The lift is large and will very comfortably accommodate a powered wheelchair user and accompanying person. A range of accessible wheelchair seating options are located in the Stalls, Upper Circle and Selected Boxes for people who remain seated in their wheelchair during the performance and also for people who prefer to transfer from their wheelchair to a theatre seat. As there can be a large demand for these seats we recommend that you book as early as possible.

All registered assistance dogs welcome.

Please inform the theatre prior to your arrival so we can make the necessary arrangements.

An induction Loop system & Infra-Red hearing system

An induction Loop system and Infra-Red hearing system is available throughout the auditorium. These systems transmit sound to hearing aids and cochlear implants to enhance hearing for people who use these devices.

Priority Seating

Priority seating within the front five rows in the Stalls, if required, for people who have a visual impairment.

Concessionary tickets

Concessionary tickets for people who have a disability and their assisting person may be available on some performances. The availability of these tickets is at the discretion of the Promoter.

Captioned Performances

Assisted Performances are available for certain shows. Captioned performances: Captions are similar to television subtitles and give deaf and hard of hearing people access to a live performance. The actors' words appear on a display unit (or units), placed in the set or next to the stage, at the same time as they are spoken or sung.

Audio Described Performances

Audio description is a verbal commentary that tells visually impaired theatre-goers what is happening on the stage during the parts of the performance where there is no dialogue (i.e. during fight scenes). Visually impaired theatre-goers are equipped with a headset or earpiece to hear the information.

Irish Sign Language (ISL)

Signed Performances are available and where possible ISL will be used

Accessible Parking

There is limited accessible parking availible at the Grand Canal Square Q-Park Car park. Please contact Q-Park directly for more information on advance booking.